Frequently Asked Questions (FAQ)

Click "Log in" in the top right corner of the Portal. Enter your email address and password. Tick "Remember me" if you want the system to recognise you next time. After logging in, the main account page will open showing your active cards and recent transactions.

Click "Register" (in the login window or on the main page). Fill in the form: email address, first and last name, password. Click "Register →". Timetable viewing is available to everyone without registration, but an account is required to purchase tickets and top up the wallet.

After logging in, go to "Profile and settings" (top right, by clicking your name). In the "Account information" section you can change your name and save. In the "Security" section — change your password.

Click "Forgot password" in the login window and follow the instructions. You will receive a link to reset your password.

On the profile page, in the "Delete account" section, click "Delete account". Warning — this action is irreversible: the account and all added cards will be removed.

Yes — you can add multiple cards to your account (both physical and virtual) and manage them all in one place.

On the main account page, click "Add card". Enter the card number on the back of the card. If the card has a PIN code — enter it as well. Click "Add card".

The electronic card is valid indefinitely — as long as it is functioning and undamaged.

Contact the relevant municipality's service centre immediately to have the card blocked:

• Alytus: Alytus Bus Station Address: Naujoji St. 17L, 62416 Alytus. Phone: (+370 315) 52333. Opening hours: Mon–Sun 5:00–19:30
• Lazdijai — Lazdijai Bus Station, Vilniaus St. 48, Lazdijai. Phone: +370 318 51 333 52333. Opening hours Mon–Fri 7:30–17:00 (lunch break 11:30–12:30)
• Druskininkai: Druskininkai Info Point Address: M. K. Čiurlionis St. (Market Stop), Druskininkai. Phone: (+370 313) 51431. Email: info.druskininkai@kautra.lt. Opening hours: Mon–Fri 7:30–16:30 (lunch break 12:00–13:00).

When you visit the service centre, you will be able to get a new card with all your money and valid tickets transferred. The price of a new card depends on the municipality and is published on the Portal.

Yes — users can create a virtual card themselves on the Portal, in the "My cards" section.

You can purchase time-limited tickets and top up the electronic wallet on the Portal. The exact ticket denominations depend on the municipality.

Services are currently available on the Portal for passengers of Alytus City, Lazdijai and Druskininkai municipalities.

If purchased by the 15th of the month — the ticket is valid for the current month. If purchased on the 16th or later — the ticket is valid from the start of the following month.

Yes — time-limited tickets purchased on the Portal or at bus station ticket offices are cheaper than buying from the driver on the bus.

Payment is processed through the Swedbank payment system. Available payment methods are indicated in the payment window.

Payment must be made within 15 minutes of placing the order. If payment is not made in time, the order will be cancelled.

Electronic wallet funds can be used to pay for single journeys in all municipalities participating in the Portal.

The minimum and maximum top-up amounts depend on the municipality and are indicated on the Portal.

No — wallet funds do not have an expiry date.

At the start of each journey, you must tap your electronic card against the ticket validator to mark the ticket. You must carry the card with you throughout the journey and present it to the inspection officer upon request.

Yes — after paying for a single journey from the wallet, within 30 minutes of the first validation you can transfer to another bus once for free. When you tap your card after transferring, the validator will show that a transfer ticket has been applied.

No — time-limited tickets are only valid in the municipality for which they were purchased. Electronic wallet funds can be used in all participating municipalities.

Discounts are applied in accordance with the rules set by each municipality. Discounts are typically granted to school pupils, students, seniors, persons with disabilities and other cases provided for by legislation. Detailed information can be found on the relevant municipality's website or at www.ltsa.lt.

If you are entitled to a 50% or 80% state-set discount, upon presenting proof of entitlement at the service centre, the card is issued with the discount pre-applied. When using a discounted ticket, you must present the document confirming the discount to the inspection officer upon request.

Yes — unactivated (unused) tickets can be returned within 14 calendar days of purchase, but no later than before the start of the ticket's validity. Detailed refund procedures can be found in the Ticket Refund Policy.

Wallet top-ups are generally non-refundable, as the funds function as a payment instrument. In exceptional cases (technical error), please contact the service centre.

Wait a few minutes — sometimes activation takes time. If the ticket does not appear within 30 minutes, please contact the service centre:

• Alytus: tel. (+370 315) 52333 or visit Alytus Bus Station
• Lazdijai: Lazdijai Bus Station, Vilniaus St. 48, Lazdijai — tel. +370 318 51 333
• Druskininkai: info.druskininkai@kautra.lt or tel. (+370 313) 51431

Check that you have entered your email address and password correctly. If you have forgotten your password — use the "Forgot your password?" function. If the problem persists — please contact the service centre.

After logging in to your account, on the main page you will see the e-wallet balance for each card, valid monthly tickets and the history of recent transactions. Timetables can be viewed in the "Timetables" section of the menu.

Naujoji St. 17L, 62416 Alytus Tel. (+370 315) 52333 Mon–Sun 5:00–19:30

Vilniaus St. 48, Lazdijai. Tel. +370 318 51 333 52333 | Mon–Sat 7:30–17:00 (lunch break 11:30–12:30)

M. K. Čiurlionis St. (Market Stop), Druskininkai Tel. (+370 313) 51431 Email: info.druskininkai@kautra.lt Mon–Fri 7:30–16:30 (lunch break 12:00–13:00)